Returns

What to do in case of receiving damaged merchandise?

If, despite all our efforts, damage has occurred during transport, we recommend that you reject the goods or indicate "acceptance with reservation" on the delivery note. In order to be able to send you a replacement of the ordered product as soon as possible, we recommend that you notify the carrier and our consultants in writing about the damage caused, no later than 4 days. Within 4 days, we have the possibility to request compensation for damages from the carrier and distributor. For this reason, we will appreciate your collaboration.

How can I return a product?

To ensure a quick and hassle-free return, we ask that you carefully follow our instructions.

1. Send us an email indicating the reason for the return.
2. In the event that the products are damaged or defective, send us photographs of the damage in digital format by email, indicating the invoice number.
3. Within 24 hours of receiving your mail, we will send you a return form and a return label.
4. Carefully pack the merchandise (preferably in its original packaging) to prevent damage during transport. Insert the return form inside the package or packaging, and affix the return label to the package. Don't forget to remove the old label with your delivery address.
5. Take the package to the nearest office of the corresponding postal and courier service. In the case of bulky merchandise, we will arrange a day and an hour to pick up the merchandise. The transport agency will contact you.

What do I do if I have received a wrong product?

If you have received a product that was not the one you ordered, please contact us at the email address hello@midimal.esm . Attach photos of all product labels to the email. After receiving your message we will send you a return form and a return label. Carefully pack the merchandise (preferably in its original packaging) to prevent damage during transport. Insert the return form inside the package or packaging, and affix the return label to the package. Don't forget to remove the old label with your delivery address.

In the case of bulky merchandise, the transport agency will contact you to arrange a day and time to pick up the merchandise. At the same time, we will see to it that you receive the correct product as soon as possible.